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Opportunity and position information: We now have a great opportunity for a customer driven Parts and Service Advisor and we are especially interested if you have Mercedes Benz experience.

Automotive Service Writer Advisor Job Duties:

  • Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Verifies warranty and service contract coverage by examining records and explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Skills and Qualifications:

Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management.

 

Opportunity offered by: Goody's Mercedes Repair

This opportunity located in:  Scottsdale, Arizona

Metro Area: 

For more information about this career opportunity please contact:

Contact: Jim Hogan - Service Manager
Phone: (480) 596-4033
Fax: (480) 627-1214

Email us direct by: Clicking Here


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