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Opportunity and position information: Due to a recent promotion there is a Fixed Operations Director opening in the Mobile, AL, Market! We are seeking a talented Fixed Operations Director with experience to assist with our growth!

Must be open to relocation.

Our Culture? Our people are our biggest asset! We seek leaders who are innovative, optimistic, risk tolerant, self-driven and sufficient, have a vision, flexible and open-minded, and have superb business skills! Spirited individuals that are not frightened to take risks because they understand risks bring high reward. If this is the type of culture you seek then our organization is the company for you!

What We Offer:
-Recognition and exciting bonuses for reaching goals!
-Team environment - everyone here wants and encourages others to succeed!
-Great benefits package includes Medical, Dental, 401K and paid vacation!
-A company that is truly concerned about your growth and development
-Customer satisfaction is extremely important to us and it shows!
-Friendly, professional business environment with a great reputation for many years!
-Consistent, steady management team that is always there for ongoing training, support, and to answer questions and help you achieve your goals!
Job Responsibilities:

-Oversee the service departments and work with service managers directly
-Travel required to each of the markets monthly
-Forecast goals and objectives for the service departments and strive to meet them
-Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
-Attend local and regional manager meetings and conduct regional service dept. meetings with service managers
-Prepare and administer an annual operating budget for the service department
-Handle & resolve high level customer complaints
-Motivate, train, develop and reward employees
-Prepare an annual operating budget, goals and objectives for each department and monitoring the departments’ performance
-Work with department managers to improve profitability and efficiency
-Create and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business
-Work directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines
-Create dealership service and pricing policies
-Ensurie that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
-Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations.
-Assist the Service Managers in establishing individual sales goals and training curriculum tailored to each employee .
-Establish competitive pay plans to keep personnel committed to customer satisfaction, retail sales, and team goals.
-Ensure all department personnel represent the store in a professional manor and are provided with appropriate uniforms to comply with the company dress code.
-Ensure each and every employee is trained to the appropriate skill level of their position for the utmost success and manufacturer certification
-Work with internal recruiters to help staff shops and attend national technical school meetings when available
-All other duties as assigned by the Managing Fixed Operations Director
-Continue to maintain our Automotive Group's value, quality, and integrity

Job Qualifications:
-Strong customer service skills and analytical thinking are a must
-Must be able to manage a team, motivate and develop
-Experience with ADP, Elead or other automotive software a must
-Experience as a technician or good technical aptitude preferred
-Must have 5+ years as a Service Manager
-Must have 5+ years of experience as a Regional Fixed Operations Director managing/overseeing multiple roof tops
-Must be willing and able to travel 50% plus of the time
-Must be able to work in a fast paced work environment
-Must be able to pass pre-employments screens (Background & Drugs)

-Full-Time Benefits
-Medical, Dental and Vvision Insurance available
-Weekly pay
-401K retirement
-Supplemental life insurance
-Short term and long term disability packages
-Paid vacation time off
-Promotions from within

Job Type: Full-time

Opportunity offered by: ACT Staffing

This opportunity located in:  southern AL, Alabama

Metro Area: 

For more information about this career opportunity please contact:

Contact: Aimee Rush - Recruiter
Phone: Use Email Only

Email us direct by: Clicking Here

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