Service Mgr./Retail Store Mgr. Jobs on ActAutoStaffing near Nashville-Tennessee with Dent Wizard

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Position Summary

Reporting to a District or Market Manager the Area Manager position is responsible for growing revenue, maximizing asset utilization, developing a high performing team and managing administrative tasks in his/her assigned territory. Primary duties include leading and managing assigned Technicians, building customer relationships and delivering superior customer service defined as exceptional quality, timely service and proactive issue resolution

Customer Service & Support

1.Walk lots to inspect repair quality and sell DW services to maximize all opportunities daily

2.Meet with key customer decision makers daily/weekly to discuss service frequency, repair quality, cycle time performance, and other issues that drive customer satisfaction.

3.Seek out new business opportunities by effectively building relationships and trust as a valued partner

.4. Address any customer issues or concerns promptly, communicate resolution plan and provide regular updates until issue is resolved

5. Lead and own new FLF/RLE launches to ensure smooth transition, to implement a seamless vehicle flow and address and eliminate any challenges throughout the start-up process.

6.Conduct monthly/quarterly business reviews with customer to ensure alignment on service, quality and timeliness as well as discuss opportunities and challenges

Team Leadership & Management

1.Work with your technicians daily to provide support, leadership and training plus build personal relationships

2.Provide team the information, tools and supplies they need to effectively perform repairs and maximize productivity

3. Proactively identify and resolve opportunities to improve employee performance.

4. Ensure Technicians receive proper technical training and support to develop their skills.

5. Hold technicians accountable to meet/exceed DW standards, ethics, and performance criteria

6. Work with DM/ROD/RVP to implement staffing levels required to handle current and new business


7.Hire and on-board new employees to set them up for success by investing time with them and educating

them on DW’s performance expectations, processes and policies.

8.Hold regular team meetings, formal and informal, to inform, educate, train and build morale.

9. Conduct informal and formal performance reviews to ensure employees are aware of their strengths ,opportunities for improvement and develop plans to improve their performance and productivity

10. Promote the Company its values and value. Communicate exceeded goals, budgets and shortcomings in a monthly formal meeting.

 11.Meetings are to beset in advance, mandatory,and prepared for adding value and education to any assigned employee

Opportunity offered by: Dent Wizard

This opportunity located in:  Nashville, Tennessee

Metro Area: 

For more information about this career opportunity please contact:

Contact: Christine Shaw - Regional Recruiter
Phone: 314-592-1844

Email us direct by: Clicking Here

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