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Opportunity and position information: Service Writer/Parts Consultant needed in Kewaunee, WI.

Jorns Chevrolet has proudly served the Kewaunee area since 1988. We pride ourselves on being friendly, professional, and knowledgeable, and are always looking for hard-working people to join our team.

We are currently seeking a motivated individual to join our service team in the role of Service Writer/Parts Consultant. Duties will be made up of mostly Service Writer responsibilities, and Parts Consultant duties will be introduced when appropriate. 

What We Offer

  • Medical, dental, and vision insurance

  • 401K plan with company match

  • Employee discounts

  • Vacation time

  • Growth opportunities

  • Disability and life insurance

Service Writer Responsibilities: 

  • Answer service phone calls
  • Schedule service appointments with appropriate time allowance to complete repairs
  • Greet customers as they arrive for appointment; inspect vehicle, VIN#, and odometer reading; confirm customer concerns/request for repairs
  • Write up repair order using the appropriate labor types
  • Look up parts and labor op for warranty repairs; punch appropriate times on Technician time ticket
  • Bill parts and obtain customer signatures on warranty repair order hard copy 
  • Escort customers to the cashier counters when repairs are completed; explain repairs and chargers/multi-point inspection form, as well as any recommended future services; answer any customer questions/concerns
  • Complete GM Center of Learning training requirement for Service Consultant each quarter of the year

Parts Consultant Responsibilities: 

  • Determine correct parts names to look up in the parts catalog
  • Order parts, receipt them into inventory system (Auto/Mate), and invoice parts sales on counter tickets or ROs as appropriate
  • Handle Wholesale collision parts, invoice to Wholesale customers, and submit claim reimbursements
  • Follow system for Special Order Parts, including follow-up with customers to pick up parts and/or schedule service appointments for installation
  • Order and receipt GM Accessories, including scheduling service appointments and coordinating with sales for timely vehicle delivery to the customer
  • Complete GM Center of Learning training requirement for Parts Consultant each quarter of the year

Qualifications

  • Excellent customer service and communication skills
  • Computer proficient
  • Clean driving record

Opportunity offered by: Jorns Chevrolet of Kewaunee

This opportunity located in:  Kewaunee, Wisconsin

Metro Area: 

For more information about this career opportunity please contact:

Contact: Becky - Office Manager
Phone: 920-388-0520
Fax: 920-388-0575

Email us direct by: Clicking Here


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